Customer Service

Every Larimeloom garment is handmade in my studio. I believe in high quality, well made goods, built from the ground up by people who love what they do. It is just me and a few other people designing, sewing, modelling, photographing, packaging, shipping, doing customer service and website upkeep, etc.
Typically turnaround time is the following:
For ready to wear please allow about 5-10 business days.
For bridal, please allow a minimum of 6 weeks.
If you need something sooner, let me know and I’ll see what can be done.

customer larimeloom wedding
Payment Options

This website is operated within the European Union, and all prices are expressed in Euro.
Payment is expected upfront, and no garment will be shipped before the full price and shipping fees are credited.
For residents within the European Union, the payment options available are Paypal and Bank Transfers.
For residents outside the European Union, Paypal payments are accepted.
Paypal will process payments from all major credit cards, even without having a Paypal account. The funds will automatically converted from all currencies.
Refunds will be sent via the payment method you chose upon purchase.

Shipping

All orders, worldwide, will be shipped via Fedex Expedited shipping. This service delivers to most countries within 2-7 workdays. Occasional delays beyond our control do occur, due to customs regulations.
A tracking code will be sent to you when the package is processed for shipment, and you will have access to your package’s tracking information via fedex.com.
Because of the need for signature confirmation, Fedex does not accept P.O. boxes, so please submit a physical address during the order process. I will not be able to ship until a physical shipment address is submitted.

Returns

If you are not satisfied with your purchase, please contact me as soon as you receive it and let me know about the issue, be it with style, fit or workmanship.
All garments are returnable for a full refund within 14 days of item receipt.
Items must be in unused brand new condition.
You will be responsible for shipping and eventual customs fees both ways.
In the event of a manufacturing fault postage will be paid by Larimeloom.
All garments must be returned in their original packaging.
I cannot refund items I do not receive, so please make sure you ship safely and to the correct address.

Maria Lucia Squillari
Via Roma 20
12016 Peveragno (CN)
Italia

The refund will be issued upon receipt of the garment, in it’s original condition.

Exchanges

Exchanges are accepted within 14 days of receipt.

Exchanges are held to the same standard as Returns: the garment must arrive unused and in re-saleable condition.
If an item is received and is not in re-saleable condition, the cost of the garment will not be refunded and will be returned at the customers expense.

You will be refunded or invoiced for the difference in cost between the two exchanged garments.
The customer is responsible for shipping both ways.

Alterations

I am available for alterations of your garment, within one month of receipt.The alteration will usually be free, though exceptions may occur.If you choose to have your dress altered by a party other than Larimeloom, you will be liable for this cost.
Shipment both ways will be organised by me via Fedex courier, and will be charged to you.

Get in touch!

I love what I do and stand behind my work, so please do get in touch if for any reason at all you have a question or complaint, I will do everything I can to make things right.